FAQ

1. HOW TO BUY ON LATERANO.COM.PL

The customer path in the laterano.com.pl online store has been prepared so that shopping is easy and intuitive. We encourage you to read all the information about the store’s offer and the Laterano brand in the most convenient way for you, and for people who are starting their adventure with online shopping, we propose the following steps to complete the order:

  • go to the main page of the laterano.com.pl store
  • we open the OUR SHIRTS page where we present the currently offered collection
  • we choose the shirt model that interests us
  • if you buy a shirt with standard dimensions, choose the color, model and size of the shirt – we encourage you to use the size table visible after clicking the SIZE GUIDE button
  • when buying a made to measure shirt, we choose the color, model and complete a few parameters describing our figure – we encourage you to take advantage of the instructional videos showing the correct way of taking measurements (videos are available after clicking on the video icon for each parameter)
  • after selecting a specific shirt model and completing the dimensions, select the quantity and click ADD TO CART and then click ORDER in the basket preview section that will appear on the right side of the screen
  • on the ORDERtab, we complete our contact details, choose the form of shipment and the payment method
  • if we do not have an account in the laterano.com.pl store yet, we can automatically create one by selecting the “Create an account?” in the lower section of the ORDER tab
  • if all order parameters agree, we agree to accept the store regulations by marking it with a cross and click the BUY and PAYbutton and proceed to the payment stage
  • all key stages of order fulfillment will be communicated by the Customer Service Office of the laterano.com.pl store by means of automatic e-mail messages

In the case of registered customers, the shopping path is simpler, as all contact details are completed automatically based on the information from the previously completed order.

In case of any problems or doubts that arise during the execution of the order or while waiting for its delivery, we encourage you to contact the Customer Service Office via e-mail to the following address: contact@laterano.com.pl or by phone: +48 61 426 47 48

2. HOW TO CHOOSE THE RIGHT SHIRT SIZE?

The offer of the laterano.com.plstore includes both ready-made shirts, available in the current collection, as well as tailor-made shirts for our customers.

In the case of shirts from the current collection, we encourage you to use the table of dimensions available on the product card (the SIZE GUIDE button is available in the product card section next to the price).

In the case of tailor-made shirts, it is necessary to provide some data about our figure. This information must be completed on the product sheet in the MADE TO MEASURE tab. In order to ensure the most precise measurement, at the key parameters of the shirt, we have included a short instructional video showing the correct way to make the measurement. To watch each of the instructional videos, please click the video icon on the right side of each field of the form, in which we provide the dimensions of our figure.

In case of any doubts as to the method of measuring or selecting the appropriate size / model of the shirt, we encourage you to contact the Customer Service Office via e-mail at the following address: contact@laterano.com.pl or by phone at: +48 61 426 47 48

3. HOW CAN I CONTACT CUSTOMER SERVICE?

Contact with the Customer Service Office of the laterano.com.plonline store is possible via:

4. DO I HAVE TO CREATE AN ACCOUNT TO DO A SHOPPING?

It is not necessary to create a customer account of the laterano.com.pl online store. However, we encourage you to set up a customer account due to many benefits, i.e. access to order history, access to individual offers and promotions, as well as faster processing of subsequent orders, not requiring providing contact details.

5. WHAT SHOULD I DO IF I HAVE A PROBLEM WITH LOGGING IN?

The first step is to make sure that the e-mail address entered in the login form is identical to the one provided during registration. The second step is to check if the password entered in the login form matches the one set during account registration.

It is also possible to use the “remind password” option by clicking on the link::
 https://laterano.com.pl/moje-konto/lost-password/

If the problem with logging in persists, contact the Customer Service Office via e-mail to the following address: contact@laterano.com.plor by phone: +48 61 426 47 48

6. IS SHOPPING SAFE?

The safety and trust of our clients is of the utmost importance to us. The data that is provided to us for the purposes of order processing in the laterano.com.pl online store are secured with the SSL protocol.

7. WHAT ARE THE FORMS OF DELIVERY?

Forms of delivery of orders made through the laterano.com.pl online store are constantly adapted to the needs of our customers. The current list of delivery methods offered depends on the country of shipment and is available at: https://laterano.com.pl/en/customer-service/#DELIVERY

8. HOW MUCH WILL I PAY FOR THE SHIPMENT?

The delivery costs of orders made via the laterano.com.plonline store are directly related to the selected delivery methods. The current list of the offered forms of delivery is available at: https://laterano.com.pl/en/customer-service/#DELIVERY

9. WHAT FORMS OF PAYMENT CAN I CHOOSE?

Payment methods for orders made via the laterano.com.pl online store are constantly adapted to the needs of our customers. The current list of the offered forms of delivery is available at: https://laterano.com.pl/en/customer-service/#PAYMENT

10. WHEN WILL I RECEIVE THE PURCHASED PRODUCTS?

The time of completing orders placed in the laterano.com.pl online store depends on the category of selected products.

  • In the case of shirts from the current collection and products from other categories, the order fulfillment time is 24 hours
  • In the case of tailor-made shirts based on the dimensions provided by the Customer, the order fulfillment time is up to 15 business days

11. CAN I RETURN THE PURCHASED PRODUCTS?

The possibility of returning products ordered in the laterano.com.pl online store depends on the category of selected products.

  • In the case of shirts from the current collection and products from other categories, it is possible to return the products within 14 days of placing the order
  • In the case of shirts made to measure based on the provided dimensions of the Customer, the Buyer does not have the right to withdraw from the purchase contract (detailed information is contained in the Regulations of the laterano.com.pl online store available at: https://laterano.com.pl/en/terms-and-conditions/ )
  • In the case of shirts made to measure based on the Shirt pattern provided to our company by the Customer, the Buyer does not have the right to withdraw from the purchase contract (detailed information is contained in the Regulations of the laterano.com.pl online store available at: https://laterano.com.pl/en/terms-and-conditions/)

12. CAN I MAKE EXCHANGES?

Due to the type of assortment offered on the website of the laterano.com.pl online store, if you want to replace the product, please contact the Customer Service Office directly via e-mail at the following address: contact@laterano.com.pl or by phone: +48 61 426 47 48.

13. CAN I CHANGE AN ORDER ALREADY PLACED?

If you place an order for shirts from the current collection or products from other categories, unfortunately it is not possible to change it (change the product from the offer, size or add / remove an item).

In the case of orders for tailor-made shirts based on the provided dimensions of the customer as well as tailor-made based on the shirt pattern provided to our company, where the order fulfillment time is longer than 24 hours, please contact the Customer Service Office directly. We will analyze each application individually and we will do our best to help in making any changes to the order.

14. IS THE LATERANO.COM.PL STORE CONDUCTED FOR FOREIGN SALES?

Yes. Orders placed in thelaterano.com.pl online store are sent to customers in Poland and the European Union. Please send questions about shipping to the following address: contact@laterano.com.pl or by phone: +48 61 426 47 48.

Information on shipping methods and costs is available at: https://laterano.com.pl/en/customer-service/#DELIVERY

15. WHAT ARE COOKIES AND HOW TO DISABLE THEM?

Cookies are IT data saved and stored on devices through which the User uses the websites of the online store. Used by Polanex Sp. z o.o. cookies are safe for your device. It is not possible for viruses or other unwanted software or malware to enter the devices of laterano.com.pl users in this way. These files allow, among others identify the software used by the user and adjust the website to the individual preferences of users. Detailed information on the Privacy Policy is available at: https://laterano.com.pl/en/privacy-policy/